Return and Refund Policy

At Half a Chance Creations, we take pride in creating quality handcrafted products. We want you to be happy with your purchase and understand that occasionally an issue may arise.

Returns and Exchanges

We accept returns on eligible, non-personalized products. Customers must contact us within 14 days of delivery to request a return. Approved returns must be shipped back within 30 days of the original delivery date.

Returned items must be unused and in their original condition. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Please contact us before returning an item so we can provide return instructions. Refunds will be issued to the original payment method once the returned item has been received and inspected.

Personalized and Custom Orders

Because personalized and custom-made products are created specifically for you, we do not accept returns or exchanges due to a change of mind.

If your personalized or custom order arrives damaged, defective, or incorrect, please contact us so we can address the issue.

Order Cancellations

Cancellation requests are accepted within 24 hours of purchase, provided production has not already begun.

Once production has started, cancellation may no longer be possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly and provide photographs of the item and packaging when possible.

Because many of our handcrafted pieces are one of a kind, an identical replacement may not be available. Each situation will be reviewed individually to determine an appropriate resolution, which may include a repair, replacement, or refund.

How to Request a Return or Report an Issue

Please contact Half a Chance Creations through the Contact page on our website. Include your order number and a description of your request.

This policy does not limit any rights customers may have under applicable law.